Minimum network requirement

  1. Most models only support 2.4G frequency band temporarily, please ensure that Wi-Fi is not 5G;
  2. Confirm that the Wi-Fi name is in English characters or numbers, and the password does not contain special characters;
  3. Router setting method:
  • Turn off MAC address filtering or blacklist;
  • Turn off AP isolation;
  • Unhide SSID;
  • Turn on the QOS in the advanced settings of the router and adjust it to the highest level;
  • Set the router encryption method to WPA/WPA2 mode;
  • Open the DHCP service of the router;
  • It is recommended to change the wireless mode of the router to 11g only;
  • Set the router encryption method to WPA/WPA2 mode

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