Frequently Asked Questions

Camera usage

1. Camera useage
2. Camera Keeps Going Offline
3. The camera is offline
4. What is the focal length of Yl Smart Dashcam?
5. Tell me more about YI’s chipset?
6. Which SD memory cards are official recom mended?
7. What are the requirements for my MicroSD card? (YI 4K Action Camera)
8. Only Real Threats Are Detected
9. Do all cameras sound a siren when one of t hem picks up an intrusion?
10. 24/7 Pro Monitoring, Video Verification, an d Emergency Dispatch
11. Does the system sound an alarm if there is an intruder?
12. Not sure what device type it is?
13. Minimum network requirement

Subscription

Questions About Purchasing Plans

1. How to Purchase a Cloud Plan using Yl iOt App ( Android )
2. How to Purchase and Use Discount Code Via YI I OT Website
3. Learn how to cancel a subscription

How to Use Yi /_Kami Cloud

1. How to access cloud videos
2. Can I view cloud storage on my computer?
3. How to add or remove cameras to the Kami Clou d Subscription in Yl loT App
4. How to Activate a Cloud Code Using the Website
5. Cloud code activation using Yl loT App (Android).
6. What about videos saved after the expiration of t he cloud storage service?
7. How to purchase Cloud service plan using YI loT App (iOs).
8. Can I still have access to the cloud videos if the s ervice that expires?
9. Cloud Service Not Uploading The Recordings To The Cloud
10. How To Add/Remove The Cameras To And From A Cloud Subscription In The YIlOT App?
11. I purchase a Cloud plan and change the mobile d evice but I don’t see the Cloud plan
12. Unable to add camera to the Cloud Plan, the man agement screen is displayed and no device is displ ayed in the list (0/5).
13. How To Playback Videos From The Cloud
14. Why doesn’t cloud storage upload?
15. What is loop recording?

Others

Account & Password Related Issues

1. The user login account prompts that the user name and password are wrong, and the email address has been used.
2. Password setting rules.
3. How to Reset the Password for the Yi IOT Account
4. Create a Yl loT Account

General

1. How to stream YI IOT cameras with Google Nest Hub
2. How to link cameras using “Smart Integration” in the Yi lOT app and stream with Echo Show
3. How to Install the Kami Doorbell
4. Doorbell Screws

The above list doesn’t include my questions.

1. No satisfactory answer found?