I purchase a Cloud plan and change the mobile d evice but I don’t see the Cloud plan

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  • Confirm that the account that the user is signed in to is the account that was tied to the purchase of cloud storage.
  • Cloud storage is tied to account numbers and cameras, if the cloud storage machine is bound, after resetting, or rebinding a new account, the new account if you want to use cloud storage needs to be re-purchased.

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