FAQs

If you paid for your subscription or order through an Apple or Google in-app purchase, please contact Apple or Google […]

This situation may be caused by the account being locked, and the user needs to wait 15 minutes for the

The length is between 8-16 digits, and there are at least three types of numbers, uppercase letters, lowercase letters, and

If you have forgotten your login password for your YI IoT Account, please follow the steps below to reset your

In order to create a YI IoT Account, do the following: 1. Launch your YI IoT App and select your

In order to set up your YI IOT cameras, please follow the directions below: Step 1: Create a YI user account

The most current version of the YI IOT app supports linking a camera using the “Smart Integration” feature to stream

Installation Options A. Remove the Original Doorbell (optional) If you are replacing an existing doorbell, please turn off the power,

Size of the bottom screw that secures the faceplate to the doorbell.

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